Privacy Policy
Your privacy matters. Here's how we collect, use and protect your information.
Our Commitment to Privacy
DeskCave™ is operated by Retail Star, MB. We respect your privacy and process personal information in accordance with applicable data protection laws, including the GDPR.
Last updated: October 11, 2026
01 / Who We Are
The data controller responsible for personal information collected through DeskCave™ is:
Retail Star, MB
Company Code: 306837331
Savanorių pr. 178F-315
LT-03154 Vilnius, Lithuania
Email:
info@deskcave.com
02 / Information We Collect
- Contact Information: Name, email, telephone number, billing and delivery addresses.
- Order Information: Products purchased, order history, shipping status and returns.
- Payment Information: Payment status and transaction references. Full card information is normally handled by secure payment service providers.
- Technical Information: IP address, browser, device, cookies and website interactions.
- Communications: Customer service requests, emails and other correspondence.
03 / How We Use Your Data
| Purpose | Legal Basis |
|---|---|
| Process and deliver orders | Performance of contract |
| Customer support and returns | Contract / legitimate interests |
| Accounting and tax records | Legal obligation |
| Fraud prevention and security | Legitimate interests / legal obligation |
| Marketing emails | Consent or other permitted legal basis |
| Optional analytics and advertising | Consent where required |
04 / Shopify & Third-Party Services
Our online store is powered by Shopify. We use service providers where necessary to process payments, fulfil orders, deliver parcels, provide customer support and operate our website.
Depending on the services involved, these providers may act as data processors or independent data controllers.
Where personal data is transferred outside the European Economic Area, appropriate legal transfer mechanisms are used where required.
05 / Cookies & Tracking
Our website uses necessary cookies for functions such as cart management, checkout and security.
Optional analytics and marketing technologies may also be used, subject to applicable consent requirements.
Where available, you can change optional cookie preferences through our consent management controls. You can also manage cookies through your browser settings.
06 / Marketing Communications
If you subscribe to marketing messages, we may send product updates, offers and DeskCave™ news.
You can withdraw marketing consent or unsubscribe at any time using the unsubscribe link or by contacting us.
07 / Data Retention
We retain personal information only for as long as necessary for order fulfilment, customer service, accounting, legal obligations and legitimate business purposes.
Information is deleted or anonymised when no longer required, subject to applicable record-retention laws.
08 / Your GDPR Rights
Subject to applicable conditions, you may have the right to:
- Access your personal data.
- Correct inaccurate information.
- Request deletion of personal data.
- Restrict certain processing.
- Object to certain processing.
- Request data portability.
- Withdraw consent at any time.
Contact info@deskcave.com to exercise your rights.
You may also complain to Lithuania's State Data Protection Inspectorate or another competent supervisory authority.
09 / Data Security
We apply appropriate technical and organisational measures to protect personal information from unauthorised access, loss or misuse.
No internet-based system can guarantee absolute security.
10 / Policy Updates
We may update this Privacy Policy when our operations, technology or legal requirements change.
Updated versions will be published on this page with a revised date.
